CANCELLATION & REFUND POLICY

Last updated: 29 September 2026

1. Scope

This policy applies to tournament registration fees and other event payments collected by Konkan Xtreme Anglers (“KXA”) through the KXA website. Event-specific cancellation conditions, if any, will also be shown on the relevant tournament registration page before payment.

2. Participant Cancellation

A participant who wishes to cancel must send a request to info@kxaindia.in before the applicable tournament registration closes. Refund eligibility and the refundable amount, if any, will follow the event-specific cancellation terms displayed and accepted before payment. After the stated cancellation/registration deadline, participant-requested registration fees are non-refundable unless KXA approves an exception or applicable law requires otherwise.

3. Duplicate or Incorrect Payment

If a participant is charged more than once for the same registration, or an incorrect payment is identified, the participant should contact KXA with the registered name, mobile number, transaction/payment reference and amount. Once verified, an eligible duplicate or excess payment will be refunded in full.

4. Event Cancellation by KXA

If KXA cancels a tournament and does not provide a replacement event/date accepted by the participant, KXA will initiate a refund of the applicable registration fee paid for that cancelled event. Any clearly identified non-refundable third-party component, if applicable to a future event, will be disclosed before payment.

5. Event Postponement or Rescheduling

If an event is postponed or rescheduled because of weather, sea conditions, authority instructions, safety requirements or other operational circumstances, the registration will normally remain valid for the rescheduled event. Where KXA offers participants a refund or credit option for that postponement, the option and request deadline will be communicated to registered participants.

6. Refund Processing Timeline

Where a refund is approved, KXA will initiate the refund within 7 business days after approval. Refunds for online payments will be routed to the same payment method used for the original transaction. After KXA/Razorpay initiates the refund, the participant's bank or payment provider may take additional time to reflect the credit in the account.

7. Refund Status & Support

For refund-status enquiries, email info@kxaindia.in or admin@kxaindia.in with the participant name, registered mobile number and payment/transaction reference. Do not send card numbers, CVV, UPI PINs, banking passwords or other payment credentials.

8. Grievances

If a refund or cancellation complaint is not resolved through normal support, it may be escalated to the designated grievance contact listed on the Contact Us page. KXA will respond to customer grievances within 5 business days of receipt.

9. Contact

Konkan Xtreme Anglers
Head Office: 384 Bhatey Phansop Road, Bhatye, Ratnagiri 415612, Maharashtra, India
Email: info@kxaindia.in
Payment / grievance administration: admin@kxaindia.in
Phone: +91 88052 55777